TSHIRT FACTORY LIMITED
Suite 2405, Progress Commercial Building, 9 Irving Street, Causeway Bay, Hong Kong Island
Contact: support@tshirt-factory.com
Every product on GraphicLoot is a digital file delivered instantly. Because a download cannot be returned the way a physical item can, this policy sets out exactly when we will refund a purchase — and when we will not.
When we refund
We will refund your order in full, within 14 days of purchase, in any of these cases:
- The file is faulty. It will not download, arrives incomplete, or cannot be opened in the software stated on the product page.
- The product is not what we described. The contents, file formats, or number of items differ materially from the product page.
- You were charged twice. Duplicate orders for the same product are refunded on request, no explanation needed.
- You never downloaded it. If you have not downloaded any file from the order, we will refund it — no reason required.
If a file is faulty, please write to us before requesting a refund. Most problems turn out to be a wrong file format or a broken archive, and we can usually send you a working file the same day.
When we do not refund
- You downloaded the files and simply changed your mind.
- You do not own, or cannot use, the software the product requires. Required software is stated on every product page before purchase.
- The style or quality did not match your expectations, where the product matches its description and preview images.
- The request arrives more than 14 days after purchase.
How to request a refund
Email support@tshirt-factory.com with your order number and a short description of the problem. We reply within two business days. Approved refunds are returned to the original payment method through Stripe, our payment processor, and typically appear within 5–10 business days depending on your bank.
Customers in the European Union and United Kingdom
Consumers in the EU and UK normally have a 14-day right of withdrawal on online purchases. For digital content delivered immediately, that right ends once the download begins — provided you agreed to immediate delivery and acknowledged the loss of the withdrawal right at checkout. You give that agreement when you complete an order on GraphicLoot. Your statutory rights in respect of faulty or misdescribed products are not affected.
Chargebacks
If something is wrong with your order, please contact us first. Opening a chargeback without contacting us leads to the account being suspended while the dispute is investigated, and slows the resolution down for you.
Last updated: 23 August 2026