These terms govern your purchase of digital products from graphicloot.com. Please read them before ordering. By placing an order you accept them.
1. Who you are contracting with
All products on this website are sold by TSHIRT FACTORY LIMITED, Suite 2405, Progress Commercial Building, 9 Irving Street, Causeway Bay, Hong Kong Island. In these terms “we”, “us” and “our” mean that company. You can reach us at support@tshirt-factory.com.
2. What we sell
We sell digital design files — bundles of graphics, fonts, templates and related assets — delivered as downloads. Nothing physical is shipped. Product pages state the file formats included and the software required to open them. Please check both before you buy: not owning the required software is not a ground for a refund.
3. Prices and payment
Prices are shown in US dollars and may change at any time. The price that applies to your order is the one displayed when you complete checkout. Payment is processed by Stripe; we do not receive or store your card details.
If a product is listed at an obviously incorrect price through a technical or human error, we may cancel the order and refund you in full rather than supply at that price.
4. Delivery and download access
Your download links are issued immediately after payment is confirmed, on the order confirmation page and by email.
Your download links do not expire. Each file may be downloaded up to 5 times. If you reach that limit, email support@tshirt-factory.com with your order number and we will reset it at no charge.
We are not responsible for files lost, deleted or damaged on your own devices after download. Please keep your own backup.
5. What you may do with the files
Your rights to use the files are set out in our License, which forms part of these terms. In summary: you may use the files for personal and commercial work, including sending them to a third-party printer for the printing process only. You may not resell, sublicense, rent, lend, give away or redistribute the files themselves, whether alone or as part of another product.
Where the License and these terms conflict, the License governs the use of the files and these terms govern the sale.
6. Refunds
Refunds are governed by our Refund Policy, which forms part of these terms. In summary, we refund faulty files, products that materially differ from their description, duplicate charges, and orders you never downloaded, within 14 days of purchase.
7. Your account
You may buy as a guest or create an account. If you create one, you are responsible for keeping your password confidential and for activity under your account. Please tell us promptly if you believe it has been used without your permission. We may suspend or close an account used to breach these terms or the License.
8. Things you must not do
You must not: redistribute or resell our files; attempt to access files you have not purchased; share download links publicly; use automated tools to bulk-download the site; or use the files in material that is unlawful, defamatory, or that infringes anyone’s rights.
9. Our intellectual property
All products, together with the site’s text, layout and branding, are protected by copyright and remain our property or that of our licensors. Buying a product grants you the licence described in the License and nothing more. No ownership or copyright transfers to you.
10. Availability and changes
We may add, change, withdraw or stop selling any product at any time. Withdrawing a product does not affect purchases already made.
11. What we do not promise
Products are supplied as they are. Beyond what is stated on the product page and in clauses 4 and 6, we give no warranty that a product will meet your particular requirements or be compatible with every version of every application.
Nothing in these terms limits liability for fraud, or for anything that cannot lawfully be limited. Subject to that, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss, including lost profits or lost data.
12. Consumers in the European Union and United Kingdom
These terms do not affect statutory rights you have as a consumer. Where those rights conflict with these terms, your statutory rights apply. See the Refund Policy for how the 14-day right of withdrawal works for immediately delivered digital content.
13. Changes to these terms
We may revise these terms. The version in force is the one published on this page when you place your order. Changes do not apply retrospectively to orders already placed.
14. Governing law
These terms are governed by the laws of the Hong Kong Special Administrative Region, and disputes are subject to the courts of Hong Kong. If you are a consumer resident in the European Union or United Kingdom, this does not deprive you of the protection of the mandatory laws of your own country.
Last updated: 23 August 2026